After creation a ticket lives as a thread of messages. Statuses change (new → in progress → closed), a responsible person from support is assigned, watchers are added, an order is linked. System messages «📨 Notified: …» keep the process transparent.
After creation a ticket lives as a thread: a timeline of messages in chronological order. Along with user messages there are system records — they capture any changes to the ticket (status change, responsible assignment,…
ReadEvery ticket has a set of «social» attributes: the responsible person — who drives the ticket toward closure; watchers — who receive all notifications without being obliged to reply; the linked order — what the ticket re…
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