Four entry points to the ticket system. All work with one shared database — a ticket created from the wrench icon in newgo is visible on the /tickets main page and in the bot, and vice versa.
The main support page opens from the cabinet — via the «Tech support» button in the sidebar (opens in a new tab). It is a full-featured interface for handling requests: list on the left, opened ticket on the right. Page…
ReadIn the newgo cabinet (on the project-order page), support is reachable without leaving the page. A universal wrench-icon 🔧 button is embedded in two places: In the project header — context «order»: lets you open a t…
ReadThe project-order header in newgo has a set of tabs: «Summary», «Parts», «Cutting map» and so on. As soon as the order has at least one ticket, one more tab appears in the header — «Tickets (N)». When the tab appears Th…
ReadTickets are available not only on the site, but also in the support chatbot (Telegram/Viber). The bot is a full-featured ticket channel: you see your tickets, read threads, reply and create new ones straight in the messe…
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