A ticket can be created from any entry point. When created from an order or a part in newgo, technical data is attached automatically: an SVG sketch of the part and a JSON dump of its parameters — this greatly reduces back-and-forth and helps support see the situation right away.
A ticket can be created from any entry point. The three options share the same result — one and the same ticket in the single database. Only what is auto-linked differs. From the main support page There is a «+» button …
ReadWhen a ticket is created via the wrench from a part row in newgo, two technical files are attached to the ticket automatically. The goal — to reduce back-and-forth and give support a full picture of the part from the ver…
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