The bell 🔔 in the header shows unread notifications (in-system feed). The gear ⚙ — the settings: which delivery channels to use (email, Telegram, Viber, in-system) and which events to receive notifications for (new ticket, new message, status change, assignment as responsible, addition as watcher).
In the top-right corner of the support page — the bell 🔔. It shows the number of unread «in-system» notifications and, on click, opens a dropdown feed. What the feed shows Each record is a single event on a single ticke…
ReadThe gear ⚙ on the support page opens notification settings. Each user chooses themselves: which channels to use and about which events to receive notifications. Delivery channels The top block has five channels (only th…
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