Main support page: list and thread

#387

The main support page opens from the cabinet — via the «Tech support» button in the sidebar (opens in a new tab). It is a full-featured interface for handling requests: list on the left, opened ticket on the right.

Page structure

At the top there is a sticky header with search, the «+» button (create a new ticket), the bell 🔔 (unread feed), the gear ⚙ (notification settings), the language switcher and logout.

  • Left column — the list of tickets. By default the «Open» section is expanded, the «Closed» section is collapsed below. The column width can be resized by dragging the border.
  • Right column — the opened ticket: header with subject and status, responsible/watchers block, linked order, message thread and reply composer above.

On mobile the columns stack vertically — list first, click on a ticket opens the thread.

Search and filters

The top panel on the left has a search input and a filter button. The search supports an exact match by ticket number — it can be typed with a "#". Available filters:

  • Status — multi-select with checkboxes, so several categories of tickets are visible at once (open / closed / all).
  • "No assignee" — with a highlighted count of such tickets.
  • Creation date, last-message date.
  • Linked order, linked part.
  • Responsible, watchers.
  • For support staff — filter by client firm and by ticket author.

Frequently used combinations can be saved as presets via the «Save as preset» button in the filter panel. The preset is then applied with one click from the preset list.

Ticket header

In the opened ticket header you see:

  • Number and subject — #42 «ticket name».
  • Status — a colored badge. A click opens the new-status selector (for those who have the right).
  • Responsible — a large ⚑ icon plus the user number. If you are the responsible, the icon is green.
  • Watchers — small 👁 icons with user numbers.
  • Linked order — if any, the number and the public order code are shown.
  • Client contacts — visible right on the ticket card, so you can reach the client without leaving the system.

Message thread

Under the header — the timeline of messages in chronological order. Record types:

  • Client messages and support messages — regular replies with author, time and attachments.
  • System messages — service entries about status change, responsible assignment, watcher addition/removal, order linkage, and «📨 Notified: user #N (email ✓, telegram ✗); …».

Background refresh of the conversation redraws the screen only on real changes — flickering and repeated image loading are gone.

Composer

Above the thread — a reply input and the «Send» button. Files can be attached (drag&drop or button); images pasted from the clipboard while writing a reply are automatically added as attachments without breaking the message layout. Allowed extensions and max sizes are controlled by the server — if you try to upload a forbidden extension or an oversize file, the server returns an error and the UI displays it. Images in the thread open in a convenient full-screen viewer. Internal notes visible only to support staff can also be added, separate from replies to the client.

Related topics