Delivery address and pickup options

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The address and pickup option are set in the order card in the "Delivery" block. The choice determines which documents are generated and how the order reaches the customer. Fill the block on order creation or later, before moving to "Ready to ship".

Pickup options

  • "Self-pickup" — the customer collects the order at the factory. No delivery address required; the factory address appears on the invoice.
  • "Courier delivery" — the factory delivers using its own transport. Address, recipient contact, delivery time are specified.
  • "Shipping company" — sent via a carrier. Company, waybill number, pickup address are specified.
  • "Parcel locker / pickup point" — for small orders; the branch number is specified.

Address fields

  • "Country", "City", "Street, house, apartment" — required for "Courier delivery".
  • "Recipient" — full name + contact phone. May differ from the ordering customer.
  • "Courier comment" — floor, intercom, landmarks, preferred time.
  • "Delivery cost" — the amount added to the order.

Customer connection

On first entry the address is saved in the customer card and offered on subsequent orders. A customer may have several addresses — pick from a dropdown. Changing the address in an order does not change the saved customer address unless the "Update in profile" checkbox is set.

What the factory admin should know

  • The list of delivery methods and zones with prices is configured in "Company settings → Delivery".
  • After shipment, address change is not possible — only via a return and re-ship.
  • For large orders we recommend confirming the address by phone before shipment — this reduces the rate of on-site refusals.

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