What's new in the system — updates and improvements.
The support ticket system has received a series of improvements for speed and transparency.
A support ticket can now be created from any knowledge-base page — it goes into the user's common ticket list and passes the same permission checks as a regular one.
Tickets are processed faster, none of them hangs without an assignee, and the history of every decision is transparent both to the client and to the manager.
Automatic emails and entries in the order status history are now generated in the language of the company's country, rather than in a random language of a background process.
Priority: company country → order form language → the company's general language → English. Previously, for example, the reason for an order's auto-cancellation could be saved in the history in a foreign language.
Customers in every country receive notifications and see the order history in their own language — with no “foreign” fragments in automatic messages.
Two new password management tools in the personal account.
The user changes the password on their own, without confirmation codes. Strength requirements are checked on the server: at least 8 characters, uppercase and lowercase letters, digits and a special character.
A separate reset button: access is restored at once for all of the client's logins, with no desynchronisation between them. Sign-in details are delivered to the user via their connected channels. Protection against accidental repeated clicks is in place.
A forgotten or compromised password is solved in a minute by the user themselves — without contacting a manager and without desynchronisation between several logins of one client.
Print forms and order cards now have strict control over the visibility of commercial data.
The order form link from a notification can be opened without authorization — convenient for the workshop and logistics. But an anonymous visitor sees only production information:
Full data, including prices, is visible only to a user signed in under the order's company. An employee signed in under a different company gets a clear explanation instead of someone else's order card. Order comments can also be edited only for orders of one's own company.
Order links can be freely shared with contractors — commercial information remains reliably hidden from prying eyes.
A series of improvements to the registration process.
Registration in the orders cabinet now confirms the contact with a one-time code: after entering an e-mail or phone number, a code arrives, and the account is created only after it is entered. The case when both an e-mail and a phone are specified at the same time has also been fixed — previously this broke the registration. An informational notice explaining the process has been added to the screen.
The registration confirmation code now arrives in a designed e-mail rather than a plain text line. If the mail client does not display the layout, the message is automatically sent as plain text — registration is not blocked because of the e-mail design.
Validation has been fixed: when registering by e-mail, an empty phone field no longer triggers the false error “the number contains invalid characters”. The phone remains optional — as intended.
The first impression of the platform is a neat branded e-mail rather than a technical line; and not a single false registration rejection.
Labels are stickers printed for every part during production: name, dimensions, material, edging, part image, operations. Their appearance can now be adjusted to your printer and paper format.
If you configure nothing, labels are printed as before.
In parallel, the label templates themselves — the regular one and the machine one — have been redrawn: the fields are recomposed, the blocks with operations and material information are aligned. The label has become noticeably easier to read. Along the way, the case where the same area of the sheet was printed twice — both as a part and as an offcut — has been eliminated.
Every company prints labels in the form that suits its workshop, and the standard version has become neater.
DXF files from SketchUp and ABF encode layer names in a technical way — with numeric prefixes and underscores instead of spaces.
Names are automatically converted to a readable form: materials and parts in the order are named as in the original project, not as technical strings with prefixes and underscores.
Also fixed is a bug that could break DXF import for companies with a customized interface design.
A project from SketchUp or ABF loads with proper names — the order can be read without decoding technical layer names.
In practice, narrow edge-banded parts are cut as oversized blanks and trimmed to size after edge banding — otherwise a thin strip cannot be clamped and banded neatly.
The cutting calculation now accounts for this technique: narrow parts go into the layout with an allowance for subsequent trimming. Previously, the service cut them at the finished size — material consumption and waste were underestimated in the calculation, and the actual map did not match the real shop-floor process.
The feature is enabled at the manufacturer's request — for those who work with this technique.
The material calculation and the cutting map match what actually happens on the shop floor: honest consumption, an honest price, and no material “shortage” on narrow parts.
The number of material sheets in the order form and in the cost is now calculated from the actual cutting maps, not by the “parts area divided by sheet area” estimate.
The client understands what they are paying for: the figures in the form match the cutting maps one to one, with no rough approximations.
What counts as a usable offcut (returned to stock) and what counts as waste is now determined by uniform, clear rules.
A usable offcut is determined by three thresholds: the minimum size on each side and the minimum area. The thresholds:
Size checks during placement are performed strictly along the axes — without the “symmetric” tolerance with an imaginary rotation of the part, which previously could give questionable results. When a part is removed from the layout, empty columns and rows are closed automatically so that no unnecessary gaps or offsets remain in the machine commands.
The customer sees in advance which parts of their order will go to stock as usable offcuts and which will become waste. The classification is the same in the editor, in the calculation and in the export — no surprises on the shop floor.